Princeton, NJ
United States

We’re open Monday – Friday, 9 a.m. – 5:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

How can I track my order?

Tracking your order is simple. Just visit our “Track my order” page and enter in your order details. We will also send you an email with your tracking information once your order has shipped.

What if I’m not satisfied with my order?

Under our 100% Customer Satisfaction Guarantee, you cannot return any item for any reason unless the item is not working when the package is opened.Notification must be givenimmediately.

How do I know your site is safe to use?

Dr Johns computer experts make every possible effort to protect your credit card information and personal data by following the some of the strictest security standards in the industry to prevent hacking. You can read more about our efforts on the Privacy Policy page.

Can I create an account & not get promotional emails & catalogs?

Yes! You can easily opt out of all promotional emails by click the unsubscribe button at the bottom of your last Dr Johns email. You can easily sign back up by entering your email on our newsletter subscription page.

Are your packages shipped discreetly

Your privacy is our number one priority at Dr Johns. All orders are shipped discreetly in an unmarked padded envelope or box, with your shipping address and a return address.

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