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Frequently Asked Questions
Please read our FAQ before sending us a message.
Tracking your order is simple. Just visit our “Track my order” page and enter in your order details. We will also send you an email with your tracking information once your order has shipped.
Under our 100% Customer Satisfaction Guarantee, you cannot return any item for any reason unless the item is not working when the package is opened.Notification must be givenimmediately.
Yes! You can easily opt out of all promotional emails by click the unsubscribe button at the bottom of your last Dr Johns email. You can easily sign back up by entering your email on our newsletter subscription page.
Your privacy is our number one priority at Dr Johns. All orders are shipped discreetly in an unmarked padded envelope or box, with your shipping address and a return address.
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